As soon as you make the purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. If after the working days indicated below for each each country you have not received your order, please contact us indicating your order number and we will review your order history to find a solution as soon as possible. You will receive an email with the tracking of your order so that you can be aware of the status of your shipment at any time.

Cold Culture will not be responsible for delivery errors caused when the delivery address entered by the User in the order form does not correspond to reality or when some information has been omitted.

• During collection launches, Black Friday Week and Christmas due to high demand concentrated in a few days, it is possible that shipments may suffer some delays.

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SHIPPING FEES

 

SPAIN

EXPRESS 24/48H - 3,95€  | FREE >90€

BALEARIC & CANARY ISLANDS

EXPRESS 24/48H - 6€ | FREE >90€

CEUTA AND MELILLA

EXPRESS 24/48H - 21,50€ | FREE > 200€

ANDORRA

ANDORRA STANDARD 24/48H -  9,95€ | FREE >120€

PORTUGAL

STANDARD 24/48H - 4,45€ | FREE > 90€

FRANCE / ITALY / GERMANY / AUSTRIA / BELGIUM / NETHERLANDS / LUXEMBOURG / GREECE / FINLAND / IRELAND / CZECH REPUBLIC / HUNGARY / ESTONIA / LITHUANIA / BULGARIA / LATVIA / SLOVAKIA / SLOVENIA / ROMANIA / POLAND / CYPRUS / CROATIA / MALTA

EUROPEAN EXPRESS 2-5 DAYS - 4,95€ | FREE > 90€

UK

EUROPEAN EXPRESS 2-5 DAYS -  £4.95 | FREE > £90

**Shipments to the UK may be delayed slightly longer than normal due to the situation with respect to the European Union. Customs formalities may delay deliveries and, in some cases, may result in additional charges to the customer that must be paid by the customer upon receipt of the package. FEDEX/DHL will notify the customer and it will be the customer's responsibility to pay these fees. For any questions regarding customs clearance, please contact hello@coldcultureworldwide.com for more information/assistance with a shipment.

SWEDEN

EUROPEAN EXPRESS 2-5 DAYS -  60kr SEK  | FREE > 1200kr SEK

DENMARK

EUROPEAN EXPRESS 2-5 DAYS -  40kr DKK  | FREE > 750kr DKK

GREENLAND

EUROPEAN EXPRESS 2-5 DAYS -  300kr DKK  | FREE > 1500kr DKK

NORWAY

EUROPEAN EXPRESS 2-5 DAYS - 120kr NOK | FREE > 1200kr NOK

SWITZERLAND

EUROPEAN EXPRESS 2-5 DAYS - 10 CHF | FREE > 100 CHF

REST OF EUROPE*

EUROPEAN EXPRESS 3-5 DAYS - 20€ | FREE > 180€

*Albania, Belarus, Bosnia and Herzegovina, Gibraltar, Guadeloupe, Guernsey, Isle of Man, Iceland, Aland Islands, Faroe Islands, Jersey, Kosovo, North Macedonia, Mayotte, Moldova, Montenegro, Reunion, Serbia, Svalbard and Jan Mayen, Turkey, Ukraine.

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USA

INTERNATIONAL EXPRESS 5-10 DAYS - $6 | FREE > $120

**HAWAII ---> INTERNATIONAL EXPRESS 5-10 DAYS - $10 | FREE > $130

CANADA

INTERNATIONAL EXPRESS 5-10 DAYS - $10 CAD | FREE > $175 CAD

CENTRAL & SOUTH AMERICA / PUERTO RICO

INTERNATIONAL EXPRESS 5-10 DAYS - $16 | FREE > $163

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AUSTRALIA

INTERNATIONAL EXPRESS 5-10 DAYS - $25 AUD | FREE > $250 AUD

NEW ZEALAND

INTERNATIONAL EXPRESS 5-10 DAYS - 25,00 $ NZD | FREE > 250,00 $ NZD

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ISRAEL

INTERNATIONAL EXPRESS 3-5 DAYS - 75,00 ₪ ILS | FREE > 600,00 ₪ ILS

SOUTH KOREA

INTERNATIONAL EXPRESS 5-10 DAYS - 20.000 ₩ KRW | FREE > 200.000 ₩ KRW

JAPAN

INTERNATIONAL EXPRESS 5-10 DAYS - 3500 ¥ JPY | FREE > 25.000 ¥ JPY

SINGAPORE

INTERNATIONAL EXPRESS 5-10 DAYS - 30,00 $ SGD | FREE > 225,00 $ SGD

CHINA / MACAO / HONG KONG

INTERNATIONAL EXPRESS 5-10 DAYS - 117 ¥ CNY | FREE > 1165 ¥ CNY

REST OF ASIA**

INTERNATIONAL EXPRESS 5-10 DAYS - 15€ | FREE > 150€

**Cambodia, Laos, Philippines, Taiwan, Thailand, Timor-Leste, Vietnam, Indonesia, Malaysia, Saudi Arabia, Bangladesh, Bahrain, Brunei, Bhutan, Qatar, United Arab Emirates, India, Israel, Jordan, Kuwait, Lebanon, Nepal, Oman, Pakistan, Sri Lanka, Palestinian Territories, Algeria, Egypt, Libya, Morocco, Tunisia, Armenia, Georgia, Azerbaijan.

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SOUTH AFRICA

INTERNATIONAL EXPRESS 5-10 DAYS - 15€ | FREE > 150€

AFRICA / REST OF THE WORLD****

INTERNATIONAL EXPRESS 5-10 DAYS - 20€  | FREE > 180€ 

****Afghanistan, Iraq, Christmas Island, Cocos Islands, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Myanmar (Burma), Russia, Tajikistan, British Indian Ocean Territory, Turkmenistan, Uzbekistan, Yemen, Angola, Benin, Botswana, Burkina Faso, Burundi , Cape Verde, Cameroon, Chad, Comoros, Congo, Côte d'Ivoire, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, Guinea-Bissau, Ascension Island, Kenya, Lesotho, Liberia, Madagascar , Malawi, Mali, Mauritius, Mauritania, Mozambique, Namibia, Niger, Nigeria, Central African Republic, Democratic Republic of the Congo, Rwanda, Western Sahara, Saint Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Sudan of the South, Tanzania, Togo, Tristan da Cunha, Uganda, Djibouti, Zambia, Zimbabwe, Bermuda, US Minor Outlying Islands, Saint Pierre and Miquelon, Caribbean Netherlands, Guyana, Falkland Islands, Fiji, Norfolk Island, Cook Islands , Pitcairn Islands, Solomon Islands, Kiribati, Nauru, Niue, New Caledonia, Papua New Guinea, French Polynesia, Samoa, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, South Georgia and the South Sandwich Islands, French Southern Territories.

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At all times Cold Culture will work to offer the best service in terms of international shipments, however, it may happen that for some reason or cause beyond our control, an order may be canceled, in which case Cold Culture will communicate it within a period not exceeding 24H working accompanied by a refund in the method of payment used by the customer for the purchase.

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CUSTOMS

There may be additional charges related to import customs for shipments to the following countries: United Kingdom, Ireland, Albania, Armenia, Belarus, Bosnia and Herzegovina, Finland, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Bouvet Island, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, North Macedonia, Mayotte, Montenegro, Norway, Reunion, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine + North America & South America. FEDEX/DHL will notify the customer and it will be the customer's responsibility to pay these charges. For any questions regarding customs clearance, please contact hello@coldcultureworldwide.com for more information/assistance with a shipment.

The addressee shall bear the costs of customs clearance and the payment of any taxes due in accordance with the customs regulations in force in the country of destination, and it is for this reason that the charges arising from the import are not the responsibility of Cold Culture, but it is the customer who must pay the customs duties.

In case the customer refuses to pay such charges, the shipment will be considered as rejected by the customer and therefore will be sent back to our warehouse, refunding the amount of the purchased garments minus the charges derived from the rejection of the goods.