RETURNS / EXCHANGES

Items purchased from COLD CULTURE must be returned in perfect condition and unused, free from damage, stains, odors, or any condition that would prevent their sale as new. Items must also be returned in their original packaging, including all tags and any items included as part of the packaging.

• Exchange period: 30 days from the customer's receipt of the product
• Return period: 15 days from the customer's receipt of the order

Purchases made through the website can be returned both online and at any of our physical stores, but purchases made in physical stores can only be returned to the corresponding store.

The shipping cost will be deducted from the refund, as It's not a refundable item.

SPAIN (IBERIAN PENINSULA)

For exchanges and returns of orders destined for Spain and Portugal, please access the following link: Returns and exchanges portal. 

• Returns cost Iberian Peninsula €4.90
• Exchanges cost Iberian Peninsula €2.95
• Returns and exchanges cost Balearic Islands €8.90

It's possible to exchange an item that has already been exchanged previously, but returns of previously exchanged items will not be accepted.

EUROPEAN UNION

We offer returns and exchanges for the European Union.

To initiate an exchange or return please access the following link: Returns and exchanges portal.

We will only accept one exchange per order and returns of previously exchanged items will not be accepted.

To initiate a return, please access the following  link: Returns and exchanges portal.

• Returns cost €10
• Exchanges cost €7.5

IMPORTANT: For orders created before April 24th from the indicated times, you must manage the return request at the following link:  Global-e Returns

• Londres - 08:00
• París/Madrid - 09:00
• Johannesburgo  - 09:00
• Dubái - 11:00
• Bombay - 12:30
• Pekín - 15:00
• Tokio - 16:00
• Sídney - 17:00
• São Paulo - 04:00
• Buenos Aires - 04:00
• Nueva York - 03:00
• Ciudad de México - 02:00
• Los Ángeles - 00:00 (midnight)

REST OF WORLD

For orders placed before April 24th at the time indicated below, returns can only be processed. To initiate a return please access the following link: Global-e Returns

• Londres - 08:00
• París/Madrid - 09:00
• Johannesburgo  - 09:00
• Dubái - 11:00
• Bombay - 12:30
• Pekín - 15:00
• Tokio - 16:00
• Sídney - 17:00
• São Paulo - 04:00
• Buenos Aires - 04:00
• Nueva York - 03:00
• Ciudad de México - 02:00
• Los Ángeles - 00:00 (midnight)

To initiate an exchange or return please access the following link:  Returns and exchanges portal.

We will only accept one exchange per order and returns of previously exchanged items will not be accepted.

Returns & exchanges cost €20 - €22 depending on the region.

The package must be delivered to a Fedex office or a home pickup can be arranged at no additional cost. There is a maximum of 15 days allowed to deposit the item for return.

IMPORTANT: Returns for orders beginning with GE must be managed through the following link: Global-e Returns

REFUNDS

Refunds from Spain will be processed immediately after filling out the returns portal. You will receive the money immediately after submitting the returns portal.

Refunds for international orders will be processed via the original payment method used during purchase within 5 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak messaging periods, return processing times may vary slightly.