As soon as you make the purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. If after the working days indicated below for each each country you have not received your order, please contact us indicating your order number and we will review your order history to find a solution as soon as possible. You will receive an email with the tracking of your order so that you can be aware of the status of your shipment at any time.

Cold Culture will not be responsible for delivery errors caused when the delivery address entered by the User in the order form does not correspond to reality or when some information has been omitted.

• During collection launches, Black Friday Week and Christmas due to high demand concentrated in a few days, it is possible that shipments may suffer some delays.

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SHIPPING FEES

 

SPAIN

STANDARD 48/72H - 3,95€  | FREE >95€

• PICK UP POINT SPAIN

STANDARD 48/72H - 2,95€  | FREE >80€

BALEARIC ISLANDS

STANDARD 48/72H - 6€ | FREE >90€

• PICK UP POINT BALEARIC ISLANDS

STANDARD 48/72H - 4,95€  | FREE >90€

CANARY ISLANDS

STANDARD 48/72H - 8€ | FREE >100€

• PICK UP POINT CANARY ISLANDS

STANDARD 48/72H - 6,95€  | FREE >100€

CEUTA AND MELILLA

STANDARD 48/72H - 21,50€ | FREE > 100€

ANDORRA

STANDARD 48/72H -  9,95€ | FREE >95€

PORTUGAL

STANDARD 48/72H - 3,95€ | FREE > 95€

FRANCE / ITALY / GERMANY / AUSTRIA / BELGIUM / NETHERLANDS / LUXEMBOURG / GREECE / FINLAND / IRELAND / CZECH REPUBLIC / HUNGARY / ESTONIA / LITHUANIA / BULGARIA / LATVIA / SLOVAKIA / SLOVENIA / ROMANIA / POLAND / CYPRUS / CROATIA / MALTA

EUROPEAN STANDARD 2-5 DAYS - 4,95€ | FREE > 109€

UK

EUROPEAN STANDARD 2–5 DAYS — £5.95 | FREE > £100

• Shipments to the United Kingdom may experience slight delays due to the current situation with the European Union. Customs clearance procedures may impact delivery times in some cases.

If you have any questions regarding customs clearance or need help with your order, please don’t hesitate to reach out to our team.

SWEDEN
EUROPEAN STANDARD 2–5 DAYS — 60 kr SEK | FREE > 1450 kr SEK

DENMARK
EUROPEAN STANDARD 2–5 DAYS — 75 kr DKK | FREE > 890 kr DKK

GREENLAND
EUROPEAN STANDARD 2–5 DAYS — 300 kr DKK | FREE > 900 kr DKK

NORWAY
EUROPEAN STANDARD 2–5 DAYS — 70 kr NOK | FREE > 1650 kr NOK

SWITZERLAND
EUROPEAN STANDARD 2–5 DAYS — 9.95 CHF | FREE > 95 CHF

REST OF EUROPE*

EUROPEAN STANDARD 3-5 DAYS - 9,95€ | FREE > 150€

• Albania, Belarus, Bosnia and Herzegovina, Gibraltar, Guadeloupe, Guernsey, Isle of Man, Iceland, Aland Islands, Faroe Islands, Jersey, Kosovo, North Macedonia, Mayotte, Moldova, Montenegro, Reunion, Serbia, Svalbard and Jan Mayen, Turkey.

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USA

INTERNATIONAL STANDARD 5–10 DAYS — $8.95 | FREE > $180

EXPRESS SHIPPING 1–2 BUSINESS DAYS

HAWAII → INTERNATIONAL EXPRESS 5–10 DAYS — $10 | FREE > $180

• Due to recent changes in U.S. customs regulations, starting April 5, 2025, new import requirements apply to orders shipped from abroad. Please read this carefully to avoid unexpected issues during the purchase process or delivery delays.

You may be required to provide your Social Security Number (SSN) during customs clearance. This is mandatory under U.S. customs regulations. If the SSN is not provided, your package may be held or returned.

Additionally, all orders with a value exceeding $800 USD must now go through a Formal Entry Process, which may involve additional documentation and customs fees.

How does this affect you?
You will be notified before completing your payment if your order is subject to these requirements.
We recommend splitting your order into smaller shipments if the total value exceeds $800 USD.

CANADA

INTERNATIONAL STANDARD 5–10 DAYS — $9.95 CAD | FREE > $220 CAD

CANADA CENTRAL & SOUTH AMERICA / PUERTO RICO

INTERNATIONAL STANDARD 5–10 DAYS — $9.95 | FREE > $95

*Antigua y Barbuda, Argentina, Bahamas, Barbados, Bolivia, Brasil, Islas Caimán, Chile, Colombia, Costa Rica, Dominica, República Dominicana, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Martinica, México, Nicaragua, Perú, San Bartolomé, San Cristóbal y Nieves, Santa Lucía, San Vicente y las Granadinas, Trinidad y Tobago, Islas Turcas y Caicos, Uruguay, Venezuela, Islas Vírgenes Británicas, Haití, Estados Unidos (Puerto Rico), Sudáfrica, Anguila, Belice, Curazao, Guayana Francesa, Granada, Montserrat, Panamá, Paraguay, San Martín, Sint Maarten, Surinam.

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AUSTRALIA

INTERNATIONAL STANDARD 5–10 DAYS — $25 AUD | FREE > $250 AUD
EXPRESS SHIPPING 2–3 BUSINESS DAYS

NEW ZEALAND

INTERNATIONAL STANDARD 5–10 DAYS — $25 NZD | FREE > $250 NZD

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ISRAEL
INTERNATIONAL STANDARD 3–5 DAYS — 40,00 ₪ ILS | FREE > 600,00 ₪ ILS

SOUTH KOREA
INTERNATIONAL STANDARD 5–10 DAYS — 8.750 ₩ KRW | FREE > 210.000 ₩ KRW

JAPAN
INTERNATIONAL STANDARD 5–10 DAYS — 950 ¥ JPY | FREE > 22.500 ¥ JPY

SINGAPORE
INTERNATIONAL STANDARD 5–10 DAYS — 15,00 $ SGD | FREE > 215,00 $ SGD

CHINA / MACAO / HONG KONG
INTERNATIONAL STANDARD 5–10 DAYS — 75 ¥ CNY | FREE > 1150 ¥ CNY

REST OF ASIA**

INTERNATIONAL STANDARD 5-10 DAYS - 9,95€  | FREE > 150€

• *Cambodia, Laos, Philippines, Taiwan, Thailand, Timor-Leste, Vietnam, Indonesia, Malaysia, Saudi Arabia, Bangladesh, Bahrain, Brunei, Bhutan, Qatar, United Arab Emirates, India, Israel, Jordan, Kuwait, Lebanon, Nepal, Oman, Pakistan, Sri Lanka, Palestinian Territories, Algeria, Egypt, Libya, Morocco, Tunisia, Armenia, Georgia, Azerbaijan.

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SOUTH AFRICA
INTERNATIONAL STANDARD 5–10 DAYS — 9,95€ | FREE > 2.700 ZAR

AFRICA / REST OF THE WORLD
INTERNATIONAL STANDARD 5–10 DAYS — 9,95€ | FREE > 95€

• ***Afghanistan, Iraq, Christmas Island, Cocos Islands, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Myanmar (Burma), Russia, Tajikistan, British Indian Ocean Territory, Turkmenistan, Uzbekistan, Yemen, Angola, Benin, Botswana, Burkina Faso, Burundi , Cape Verde, Cameroon, Chad, Comoros, Congo, Côte d'Ivoire, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, Guinea-Bissau, Ascension Island, Kenya, Lesotho, Liberia, Madagascar , Malawi, Mali, Mauritius, Mauritania, Mozambique, Namibia, Niger, Nigeria, Central African Republic, Democratic Republic of the Congo, Rwanda, Western Sahara, Saint Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Sudan of the South, Tanzania, Togo, Tristan da Cunha, Uganda, Djibouti, Zambia, Zimbabwe, Bermuda, US Minor Outlying Islands, Saint Pierre and Miquelon, Caribbean Netherlands, Guyana, Falkland Islands, Fiji, Norfolk Island, Cook Islands , Pitcairn Islands, Solomon Islands, Kiribati, Nauru, Niue, New Caledonia, Papua New Guinea, French Polynesia, Samoa, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, South Georgia and the South Sandwich Islands, French Southern Territories.

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At all times Cold Culture will work to offer the best service in terms of international shipments, however, it may happen that for some reason or cause beyond our control, an order may be canceled, in which case Cold Culture will communicate it within a period not exceeding 24H working accompanied by a refund in the method of payment used by the customer for the purchase.