RETURNS / EXCHANGES
Items purchased from COLD CULTURE must be returned in perfect condition and unused, free from damage, stains, odors, or any condition that would prevent their sale as new. Items must also be returned in their original packaging, including all tags and any items included as part of the packaging, within 14 days from receipt of shipment in order to receive a refund.

Purchases made through the website can be returned both online and at any of our physical stores, but purchases made in physical stores can only be returned to the corresponding store.

EXTENDED RETURN POLICY:

Orders placed between November 18th and January 6th will have 60 days for returns.

SPAIN (IBERIAN PENINSULA)
For exchanges and returns of orders destined for Spain, please access the following link: Returns and exchanges portal. Returns cost €4.90 and exchanges €2.95, and are processed through a drop-off point.

It's possible to exchange an item that has already been exchanged previously, but returns of previously exchanged items will not be accepted.

EUROPEAN UNION AND REST OF WORLD
For returns from the European Union and beyond, exchanges for a different product or size are not possible. To initiate a return, please access the following link: Returns and exchanges portal. The cost of return is €15 within the European Union / €25 outside the European Union.

The package must always be delivered to one of the designated collection points; home pickups will not be arranged. There is a maximum of 15 days allowed to deposit the item for return. Refunds will be processed via the original payment method used during purchase within 5 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak messaging periods, return processing times may vary slightly.