RETURNS & EXCHANGES

Items purchased from COLD CULTURE must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 14 days of receipt of shipment, in order to receive a refund.

SPAIN & PORTUGAL ( IBERIAN PENINSULA )
For exchanges and returns of orders with destination Spain, please access the following link: Returns and exchanges portal. For returns you have two options, we can pick up the product at an address with a cost of 3,90€ or you can send it on your own. Changes will also have a cost of 3,90€.

EUROPE & REST
For orders outside Spain & Portugal, there is no possibility of processing a change of product or size. In order to process an exchange, the customer must return the purchased item and make a new purchase of the desired item on the website. The customer has to ship the items back to our warehouse (Cost covered by the customer).

The items that the customer wishes to return must be sent via courier with tracking code (which we kindly ask you to send us by email) in a secure package, adding in the shipping reference name the order number being returned (#XXXXX), followed by 'COLD CULTURE' in parentheses - Ex. Allan Evans #12345 (COLD CULTURE) - The address to which you have to send the items is:  
 
Calle Pedro Duque 1, Módulo 6B
Att: Cold Culture
28814 Daganzo de Arriba (Madrid)
 
The charges derived from the return of an international order will be assumed by the customer and in no case will be the responsibility of Cold Culture. We are working to offer a better service in this process which we hope to implement soon.
The refund will be processed through the original payment method used in the purchase within 5-10 working days after the item arrives at our warehouse. During collection launches and holiday campaigns, Black Friday or other periods of high courier density, return processing time may vary slightly.