Items purchased from COLD CULTURE must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 14 days of receipt of shipment, in order to receive a refund.
SPAIN & PORTUGAL ( IBERIAN PENINSULA )
For exchanges and returns of orders with destination Spain, please access the following link: Returns and exchanges portal. For returns you have two options, we can pick up the product at an address with a cost of 4,95€ or you can send it on your own. Changes will also have a cost of 4,95€.
EUROPE & REST
For orders outside Spain & Portugal, there is no possibility of processing a change of product or size. In order to process an exchange, the customer must return the purchased item and make a new purchase of the desired item on the website. The customer has to ship the items back to our warehouse (Cost covered by the customer).
Att: Cold Culture
28814 Daganzo de Arriba (Madrid)