RETURNS & EXCHANGES
Items purchased from COLD CULTURE must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 14 days of receipt of shipment, in order to receive a refund.
EXTENDED RETURN POLICY:
- *Orders placed between November 18th and January 6th will have 60 days for returns.
SPAIN & PORTUGAL ( IBERIAN PENINSULA )
For exchanges and returns of orders with destination Spain, please access the following link: Returns and exchanges portal. Returns and exchanges are delivered through a delivery point. Returns cost €4,90 and exchanges cost €2,95.
EUROPEAN UNION & REST
For returns from the European Union and outside, there is no possibility of processing a change of product or size. To make a return, access the following link: Returns and exchanges portal. The price of the return is €15 European Union / €25 outside European Union.
The refund will be processed through the original payment method used in the purchase within 5-10 working days after the item arrives at our warehouse. During collection launches and holiday campaigns, Black Friday or other periods of high courier density, return processing time may vary slightly.