Yes, we ship all over the world! Plus, we offer free shipping everywhere (please check conditions).

Shipping costs will be added at checkout.

Please check our Shipping Policy page for further info.

It depends on where you order from:

• Spain, Portugal & Andorra: 24/48 working hours
• Rest of Europe: 2-5 working days
• UK: 2-5 days working days
• USA & Canada: 5-10 days working days
• Central & South America: 5-10 days working days
• Australia & Asia: 5-10 days working days
• Rest of the world: 5-10 days working days

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Every time we ship an order you receive an email with the tracking number and link.

Please look for it and check the status of the shipment.

If It's not moving or has an unusual status, please contact hello@coldcultureworldwide.com and we will be happy to help you.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Take a look at our Return & Exchange Policy page and follow the step-by-step guide.

There's a size chart on every product page.

If It's your first order, we strongly suggest to measure your garments and make sure the size you get is the closest to that.

This way you will ensure that the fitting is perfect.

We work really hard to make sure all our products meet the highest quality standards.

As we sell thousands of units on a daily basis, It's difficult for us to detect all damaged products.

But you don't need to worry. If you receive a defective item please contact with hello@coldcultureworldwide.com and explain your situation. Make sure to upload photos of the defects and write your order number.

We accept Visa, Mastercard, Amex, Shop Pay, Bizum, Apple Pay, Google Pay, Paypal and some other local payment systems.

Sadly, no. Due to Shopify's discount system capabilities, orders are limited to 1 discount each.

If you are lucky enough to have a discount code, use It ASAP! We don't do discounts (Only on Black Friday).

When you place an order, our warehouse gets notified and starts the picking process.

Unfortunately we are unable to accept cancellations due to the high volume we have.

If you have bought by accident, please go to our Returns & Exchanges Page and follow the steps.

When you place an order our system always sends a confirmation email.

Make sure to check your spam/promotions inbox.

RETURNS / EXCHANGES

Items purchased from COLD CULTURE must be returned in perfect condition and unused, free from damage, stains, odors, or any condition that would prevent their sale as new. Items must also be returned in their original packaging, including all tags and any items included as part of the packaging, within 14 days from receipt of shipment in order to receive a refund.

Purchases made through the website can be returned both online and at any of our physical stores, but purchases made in physical stores can only be returned to the corresponding store.

EXTENDED RETURN POLICY:
Orders placed between November 21th and January 6th will have 60 days for returns.

SPAIN (IBERIAN PENINSULA)

For exchanges and returns of orders destined for Spain, please access the following link: Returns and exchanges portal. Returns cost €4.90 and exchanges €2.95, and are processed through a drop-off point.

It's possible to exchange an item that has already been exchanged previously, but returns of previously exchanged items will not be accepted.

EUROPEAN UNION

We offer returns and exchanges for the European Union.

To initiate an exchange please access the following Exchange Portal.

To initiate a return, please access the following Returns Portal. There are two return methods available: self-shipment or pre-paid label shipment, the cost of the latter will depend on the region from which the return is being made and will be calculated on the returns portal.

For pre-paid labels, the package must be delivered to a Fedex office or a home pickup can be arranged at no additional cost. There is a maximum of 15 days allowed to deposit the item for return. Refunds will be processed via the original payment method used during purchase within 5 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak messaging periods, return processing times may vary slightly.

REST OF WORLD

Orders from countries outside the European Union can be returned but unfortunately can't be exchanged.

To initiate a return, please access the following Returns Portal. There are two return methods available: self-shipment or pre-paid label shipment, the cost of the latter will depend on the region from which the return is being made and will be calculated on the returns portal.

For pre-paid labels, the package must be delivered to a Fedex office or a home pickup can be arranged at no additional cost. There is a maximum of 15 days allowed to deposit the item for return. Refunds will be processed via the original payment method used during purchase within 5 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak messaging periods, return processing times may vary slightly.

REFUNDS

Refunds from Spain will be processed immediately after filling out the returns portal. You will receive the money immediately after submitting the returns portal.

Refunds for international orders will be processed via the original payment method used during purchase within 5 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak messaging periods, return processing times may vary slightly.

No, we’re sorry but, you can’t return or exchange your order on our website if you made your purchase in a store.

Yes, you can return your order placed online at our Cold Culture Madrid store (Colón, 4). From the moment your order is shipped, you can go to one of our stores and return or exchange the product.

It is necessary to present the online purchase confirmation email in the store to be able to make the refund and to be able to accept the return. We don’t refund the shipping cost, and the refund will be returned to the same payment method that was used at the time of purchase, within a period of 3 to 5 days, depending on the bank.

Items must be in the same condition in which they were received.

We work very hard in order for our garments to be the highest quality and without any defects. But even for us, it's hard to have everything under control. However, if you have a concern about a faulty or damaged item, request it through this form attaching images.

All items we sell are guaranteed against manufacturing defects. Defective products may be subject to inspection prior to a refund or exchange. This may entail returning the product to our Returns Center for inspection.

Underwear is not in our exchange and return policy, so it cannot be exchanged or returned.

Cold Culture Gift Card is not included in our return policy, so we do not accept its return.

Our goal is for you to be 100% satisfied with your purchase. Any incident or question about our exchange and return policy can contact us at hello@coldcultureworldwide.com