As soon as you make the purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. If after the time indicated below for each country you have not received your order, please contact us indicating your order number and we will review your order history to find a solution as soon as possible. You will receive an email with the tracking of your order so that you can be aware of the status of your shipment at any time.
Cold Culture will not be responsible for delivery errors caused when the delivery address entered by the User in the order form does not correspond to reality or when some information has been omitted.
- During collection launches, Black Friday Week and Christmas due to high demand concentrated in a few days, it is possible that shipments may suffer some delays.
IBERIAN PENINSULA (Spain)
STANDARD 24/48H - 3,95€ | FREE >85€
BALEARIC ISLANDS AND ANDORRA
BALEARIC STANDARD 24/48H - 9€ | FREE >120€
ANDORRA ESTÁNDAR 24/48H - 12,95€ | FREE >120€
STANDARD 24/48H - 35€
CEUTA AND MELILLA
STANDARD 24/48H - 21,50€ | FREE >200€
STANDARD 2-4 DAYS - 8,50€ | FREE >100€
STANDARD 24/48H - 4,45€ | FREE >85€
STANDARD 2-5 DAYS - 8,50€ | FREE >150€
STANDARD 3-5 DAYS - 14,95€ | FREE >210€
NORTH AMERICA STANDARD 5-10 DAYS - 12€ | FREE >200€
SOUTH AMERICA STANDARD 5-10 DAYS - 15€ | FREE >200€
CANADA 5-10 DAYS - 12€ | FREE >200€
AUSTRALIA 5-10 DAYS - 35€ | FREE >400€
STANDARD 5-10 DAYS - 35€
- *Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Vatican City, Croatia, Slovakia, Slovenia, Estonia, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Bouvet Island, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Norway, Reunion, Romania, San Marino, Serbia, Slovakia, Sweden, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine.
At all times Cold Culture will work to offer the best service in terms of international shipments, however, it may happen that for some reason or cause beyond our control, an order may be canceled, in which case Cold Culture will communicate it within a period not exceeding 24H working accompanied by a refund in the method of payment used by the customer for the purchase.
Shipments to the UK may be delayed slightly longer than normal due to the situation with respect to the European Union. Customs formalities may delay deliveries and, in some cases, may result in additional charges to the customer that must be paid by the customer upon receipt of the package. FEDEX/DHL will notify the customer and it will be the customer's responsibility to pay these fees. For any questions regarding customs clearance, please contact firstname.lastname@example.org for more information/assistance with a shipment.
There may be additional charges related to import customs for shipments to the following countries:United Kingdom, Ireland, Albania, Armenia, Belarus, Bosnia and Herzegovina, Finland, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Bouvet Island, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, North Macedonia, Mayotte, Montenegro, Norway, Reunion, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine + North America & South America. FEDEX/DHL will notify the customer and it will be the customer's responsibility to pay these charges. For any questions regarding customs clearance, please contact email@example.com for more information/assistance with a shipment.
The addressee shall bear the costs of customs clearance and the payment of any taxes due in accordance with the customs regulations in force in the country of destination, and it is for this reason that the charges arising from the import are not the responsibility of Cold Culture, but it is the customer who must pay the customs duties.
In case the customer refuses to pay such charges, the shipment will be considered as rejected by the customer and therefore will be sent back to our warehouse, refunding the amount of the purchased garments minus the charges derived from the rejection of the goods.