RETURNS / EXCHANGES

Items purchased from COLD CULTURE must be returned in perfect condition and unused, free from damage, stains, odors, or any condition that would prevent their sale as new. Items must also be returned in their original packaging, including all tags and any items included as part of the packaging, within 14 days from receipt of shipment in order to receive a refund.

Purchases made through the website can be returned both online and at any of our physical stores, but purchases made in physical stores can only be returned to the corresponding store.

The shipping cost will be deducted from the refund, as It's not a refundable item.

EXTENDED RETURN POLICY:
Orders placed between November 21th and January 6th will have 60 days for returns.

SPAIN (IBERIAN PENINSULA)

For exchanges and returns of orders destined for Spain, please access the following link: Returns and exchanges portal. Returns cost €4.90 and exchanges €2.95, and are processed through a drop-off point.

It's possible to exchange an item that has already been exchanged previously, but returns of previously exchanged items will not be accepted.

EUROPEAN UNION

We offer returns and exchanges for the European Union.

To initiate an exchange please access the following Exchange Portal. We will only accept one exchange per order and returns of previously exchanged items will not be accepted.

To initiate a return, please access the following Returns Portal. There are two return methods available: self-shipment or pre-paid label shipment, the cost of the latter will depend on the region from which the return is being made and will be calculated on the returns portal.

For pre-paid labels, the package must be delivered to a Fedex office or a home pickup can be arranged at no additional cost. There is a maximum of 15 days allowed to deposit the item for return. Refunds will be processed via the original payment method used during purchase within 5 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak messaging periods, return processing times may vary slightly.

REST OF WORLD

Orders from countries outside the European Union can be returned but unfortunately can't be exchanged.

To initiate a return, please access the following Returns Portal. There are two return methods available: self-shipment or pre-paid label shipment, the cost of the latter will depend on the region from which the return is being made and will be calculated on the returns portal.

For pre-paid labels, the package must be delivered to a Fedex office or a home pickup can be arranged at no additional cost. There is a maximum of 15 days allowed to deposit the item for return. Refunds will be processed via the original payment method used during purchase within 5 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak messaging periods, return processing times may vary slightly.

REFUNDS

Refunds from Spain will be processed immediately after filling out the returns portal. You will receive the money immediately after submitting the returns portal.

Refunds for international orders will be processed via the original payment method used during purchase within 5 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak messaging periods, return processing times may vary slightly.