RETURNS / EXCHANGES
Items purchased from COLD CULTURE must be returned in perfect condition and unused, free from damage, stains, odors, or any condition that would prevent their sale as new. Items must also be returned in their original packaging, including all tags and any items included as part of the packaging.
Important note: As of September 23, 2026, all exchanges (and returns) are processed exclusively through the Reveni portal. You can follow your return or exchange at any time — with no issues — using the tracking link sent to your email.
Purchases made through the website can be returned both online and at any of our physical stores (except El Corte Inglés), but purchases made in physical stores can only be returned to the corresponding store.
The shipping cost will be deducted from the refund, as it's not a refundable item.
SPAIN
For exchanges and returns of orders destined for Spain, please access the following link: Returns and exchanges portal.
It's possible to exchange an item that has already been exchanged previously, but returns of previously exchanged items will not be accepted.
EUROPEAN UNION
We offer returns and exchanges for the European Union.
To initiate an exchange or return please access the following link: Returns and exchanges portal.
We will only accept one exchange per order and returns of previously exchanged items will not be accepted.
PORTUGAL
For exchanges and returns of orders destined for Portugal, please access the following link: Returns and exchanges portal.
We will only accept one exchange per order and returns of previously exchanged items will not be accepted.
USA
To initiate a return or exchange please access the following Returns and exchanges portal.
We will only accept one exchange per order and returns of previously exchanged items will not be accepted.
Returns & exchanges cost €15 - €22 depending on the region.
The package must be delivered to a Fedex office or a home pickup can be arranged at no additional cost. There is a maximum of 15 days allowed to deposit the item for return.
REST OF WORLD
To initiate a return or exchange please access the following Returns and exchanges portal.
We will only accept one exchange per order and returns of previously exchanged items will not be accepted.
Returns & exchanges cost €15 - €22 depending on the region.
The package must be delivered to a Fedex office or a home pickup can be arranged at no additional cost. There is a maximum of 15 days allowed to deposit the item for return.
Important: Exchanges are not available in: Mexico, Argentina, Brazil, Japan, South Korea, Singapore, Norway, Switzerland, Chile, Uruguay, Paraguay, Colombia, China, and Indonesia. Returns from these countries must be shipped at the customer's own expense.
REFUNDS
Refunds will be processed via the original payment method used during purchase within 5 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak periods, return processing times may vary slightly.
ADDITIONAL INFORMATION
Underwear is not in our exchange and return policy, so it cannot be exchanged or returned.
Cold Culture Gift Card is not included in our return policy, so we do not accept its return. Items purchased with Gift Cards can't be returned.
OUTLETS & POP-UPS
Items purchased during Pop Ups or in the outlet stores will NOT be refunded.
Only size or garment exchanges will be possible on the dates on which the pop-up is open.