This Legal Notice governs the use of the website www.coldcultureworldwide.com (hereinafter, the "Website"), owned by COLD WORLDWIDE, S.L. (hereinafter, "COLD WORLDWIDE", "we" or "the Company"), which operates under the trade name "Cold Culture".
It is issued in compliance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce ("LSSI-CE"), as well as Articles 8 and 60 of Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users ("TRLGDCU"). The contents of the Website are additionally governed by Regulation (EU) 2022/2065 on a single market for digital services ("Digital Services Act" or "DSA") and by Regulation (EU) 2022/1925 on contestable and fair markets ("DMA"), to the extent that they apply to the Company.
COLD WORLDWIDE additionally carries out commercial activity and physical sales in the United Kingdom through its subsidiary "Cold Culture Ltd", registered with the British tax authorities. The commercial relationships maintained with consumers resident in Spain, the European Union and third countries through the Website are governed, in all cases, by the Terms and Conditions of Sale of COLD WORLDWIDE, S.L. and by the applicable legislation under the regime specified therein.
The purpose of the Website is to: (i) provide information about the Company, its brand and its products; (ii) enable the electronic contracting of the sale of products to final consumers in Spain, the European Union and certain third countries; (iii) make available to the user customer service and complaints channels; and (iv) any other lawful purpose that the Company may carry out within the framework of its corporate purpose.
Mere browsing of the Website confers on the visitor the status of "User" and implies full and unreserved acceptance of this Legal Notice, as well as, to the extent applicable, of the Privacy Policy and the Cookies Policy (published separately). When use of the Website requires registration, the creation of an account or the contracting of products, the Terms and Conditions of Sale and other specific policies shall also apply.
If the User does not agree with the content of this Legal Notice or with any of the legal texts referred to herein, they must refrain from using the Website.
The User undertakes to use the Website, its contents and functionalities in accordance with the law, morality, public order and these conditions of use, refraining from:
a) using the Website for unlawful purposes, harmful to the rights of third parties, contrary to good faith or to good customs;
b) introducing, storing or disseminating content or programs that are discriminatory, offensive, pornographic, violent, defamatory, threatening, or contrary to fundamental rights;
c) introducing computer viruses, malicious programs, codes, files or devices that may alter, damage, interrupt or interfere with any element of the Website or interfere with its operation;
d) attempting to access restricted areas of the Company's information systems without authorisation, breaching security measures, performing reverse engineering operations, massive automated scraping or denial-of-service attacks;
e) using the contents of the Website for advertising, commercial or exploitation purposes, whatever the medium employed, without the prior and express authorisation of the Company;
f) impersonating any person or entity, providing false, inaccurate or incomplete data, or using the identities of third parties without their consent.
Breach of these conditions may lead to the suspension of access to the Website, the cancellation of the User account and any applicable legal actions, without prejudice to the obligations that the DSA imposes on the Company regarding transparency and internal complaint mechanisms.
All contents of the Website —including, by way of example and without limitation, texts, photographs, videos, graphics, designs, source code, structure, navigation, databases, trademarks, trade names, logos and any other distinctive signs— are owned by COLD WORLDWIDE, S.L. or, where applicable, by third parties who have authorised their use, and are protected by Spanish and European regulations on intellectual property (Royal Legislative Decree 1/1996, consolidated text of the Intellectual Property Law) and industrial property (Law 17/2001 on Trademarks; Regulation (EU) 2017/1001 on the European Union trademark; Law 20/2003 on Industrial Design).
The Company does not grant the User any licence or authorisation to use its intellectual or industrial property rights other than that expressly set out in this section. Any reproduction, distribution, public communication, making available, transformation, decompilation, systematic extraction or total or partial reuse of the contents of the Website by any means or medium, without the prior, express and written consent of the Company, is strictly prohibited. Likewise, the use of "framing" techniques or any other mechanism that alters the design, configuration or original contents of the Website is prohibited.
The citation, summary or reproduction of extracts of the contents for lawful purposes of information, teaching or research may be carried out provided that the following requirements are cumulatively met: (a) the integrity of the content is preserved; (b) COLD WORLDWIDE, S.L. is expressly cited as the source; (c) the purpose is compatible with the Company's activity; and (d) it is not of a commercial nature.
Any unauthorised use may give rise to the civil, criminal or administrative actions provided for by law. If the User considers that any content published on the Website infringes intellectual or industrial property rights owned by them, they must address their claim to the email address legal@coldcultureworldwide.com, in accordance with the procedure described in section 7 of this Legal Notice.
The Website may contain links to third-party websites. The Company exercises no control over those pages or over the contents, products or services offered on them and therefore assumes no liability whatsoever for damages of any nature that may arise from the User's access to such pages. The existence of links does not presuppose the existence of any agreement or relationship between the Company and the owner of the linked site.
The establishment of links to the Website shall, in all cases, require the cumulative fulfilment of the following requirements: (i) they shall not suggest the existence of any relationship, sponsorship or recommendation on the part of the Company; (ii) the linking page shall not contain information contrary to the law, to morality or to the rights of third parties; (iii) they shall not reproduce trademarks, logos, trade names or other distinctive signs of the Company, except with express authorisation; (iv) the link shall point to the home page of the Website, without allowing framing operations, deep linking with images or similar. The Company may request the removal of any link without the need to state a cause; the third party must proceed with its immediate elimination.
The Company will use reasonable diligence to keep the Website operational, updated, secure and error-free. However, it does not guarantee the absence of interruptions or errors in access, nor the permanent updating of the contents, and is exempt, to the extent permitted by law, from any damages that may arise from:
g) interruptions, outages or failures in the provision of the service, unless attributable to wilful misconduct or gross negligence of the Company;
h) typographical or information errors in the contents of the Website, without prejudice to the duty of diligent correction;
i) the User's use of outdated browser versions, malicious software installed on their devices or insecure network connections;
j) contents published by third parties outside the Company's editorial control, subject to the obligations and limitations set out in Articles 4 to 8 of the LSSI-CE and in Articles 4 to 6 of the DSA.
The provisions of this section neither exclude nor limit the liability of the Company where such exclusion would be contrary to the mandatory regulations applicable to the consumer and user.
Any person who considers that content hosted on the Website is unlawful, harmful to their rights or infringes applicable regulations may contact the Company by email at legal@coldcultureworldwide.com or at the postal address indicated in section 1. The notice must include, in compliance with Article 16 DSA, at least: (i) a sufficiently substantiated explanation of the reasons why the notifier considers the content unlawful; (ii) the exact location of the content (e.g., URL); (iii) the identifying data of the notifier, unless it refers to content related to Articles 3 to 7 of Directive 2011/93/EU; and (iv) a statement of good faith.
The Company will acknowledge receipt of the notice, analyse it in a timely, diligent, non-arbitrary and objective manner, and adopt the corresponding reasoned decision, informing the notifier and the affected user of the internal and external remedies available, including the possibility of out-of-court dispute resolution in accordance with Article 21 DSA.
For the purposes of Article 11 of the DSA, the Company's single point of contact for the authorities of the Member States, the European Commission and the European Board for Digital Services is the email address legal@coldcultureworldwide.com. Communications may be addressed in Spanish or English.
The processing of personal data carried out by the Company within the framework of the Website is governed by the Privacy Policy published on the Website itself, prepared in accordance with Regulation (EU) 2016/679 ("GDPR") and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights ("LOPDGDD"). The use of cookies and similar technologies is regulated in the Cookies Policy, in accordance with Article 22.2 LSSI-CE. The detailed regulation of both areas corresponds to independent legal texts, which the User must consult before using the Website or providing any personal data.
The Company reserves the right to modify this Legal Notice at any time in order to adapt it to regulatory, case-law, technological or business developments. Modifications will take effect from their publication on the Website, and the updated version should be consulted regularly. The date of the last update will be indicated at the bottom of the text.
If any of the clauses of this Legal Notice is declared null, ineffective or inapplicable by a competent court or authority, the declaration of nullity will not affect the remaining clauses, which will retain full validity and effect in all matters that do not contravene the ruling of nullity.
This Legal Notice is governed by Spanish law and, in particular, by the LSSI-CE, the TRLGDCU, Law 7/1998 on General Contracting Conditions, as well as by the European Union regulations that apply (DSA, DMA, Regulation (EU) 524/2013 on online dispute resolution, among others).
Disputes that may arise from the use of the Website shall be submitted to the Courts and Tribunals that are competent under the applicable procedural regulations. Where the User has consumer status, the competent courts shall be the Courts and Tribunals of the consumer's place of domicile, in accordance with Article 90.2 TRLGDCU and Regulation (EU) No 1215/2012. Consumers may also resort to the European online dispute resolution platform available at https://ec.europa.eu/consumers/odr, in accordance with Article 14 of Regulation (EU) 524/2013.
Date of last update: April 2026.
Click the link below to file a report in accordance with Law 2/2023, of February 20, regulating the protection of persons who report regulatory infringements and acts of corruption: