As soon as you make the purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. If after the working days indicated below for each each country you have not received your order, please contact us indicating your order number and we will review your order history to find a solution as soon as possible. You will receive an email with the tracking of your order so that you can be aware of the status of your shipment at any time.

Cold Culture will not be responsible for delivery errors caused when the delivery address entered by the User in the order form does not correspond to reality or when some information has been omitted.

• During collection launches, Black Friday Week and Christmas due to high demand concentrated in a few days, it is possible that shipments may suffer some delays.

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SHIPPING FEES

SPAIN

EXPRESS 24/48H - 3,95€  | FREE >80€

• PICK UP POINT SPAIN

EXPRESS 24/48H - 2,95€  | FREE >80€

BALEARIC ISLANDS

EXPRESS 24/48H - 6€ | FREE >90€

• PICK UP POINT BALEARIC ISLANDS

EXPRESS 24/48H - 4,95€  | FREE >90€

CANARY ISLANDS

EXPRESS 24/48H - 8€ | FREE >100€

• PICK UP POINT CANARY ISLANDS

EXPRESS 24/48H - 6,95€  | FREE >100€

CEUTA AND MELILLA

EXPRESS 24/48H - 21,50€ | FREE > 100€

ANDORRA

ANDORRA STANDARD 24/48H -  9,95€ | FREE >100€

PORTUGAL

STANDARD 24/48H - 3,95€ | FREE > 80€

FRANCE / ITALY / GERMANY / AUSTRIA / BELGIUM / NETHERLANDS / LUXEMBOURG / GREECE / FINLAND / IRELAND / CZECH REPUBLIC / HUNGARY / ESTONIA / LITHUANIA / BULGARIA / LATVIA / SLOVAKIA / SLOVENIA / ROMANIA / POLAND / CYPRUS / CROATIA / MALTA

EUROPEAN EXPRESS 2-5 DAYS - 4,95€ | FREE > 90€

UK

EUROPEAN EXPRESS 2-5 DAYS -  £5.95 | FREE > £86

• Shipments to the United Kingdom may experience slight delays due to the current situation with the European Union. Customs clearance procedures may impact delivery times in some cases.
  
  If you have any questions regarding customs clearance or need help with your order, please don’t hesitate to reach out to our team.
  

SWEDEN

EUROPEAN EXPRESS 2-5 DAYS -  60kr SEK  | FREE > 1000kr SEK

DENMARK

EUROPEAN EXPRESS 2-5 DAYS -  75kr DKK | FREE >675kr DKK

GREENLAND

EUROPEAN EXPRESS 2-5 DAYS -  300kr DKK  | FREE > 900kr DKK

NORWAY

EUROPEAN EXPRESS 2-5 DAYS - 70kr NOK | FREE > 1000kr NOK

SWITZERLAND

EUROPEAN EXPRESS 2-5 DAYS - 9,95 CHF | FREE > 85 CHF

REST OF EUROPE*

EUROPEAN EXPRESS 3-5 DAYS - 9,95€ | FREE > 150€

• Albania, Belarus, Bosnia and Herzegovina, Gibraltar, Guadeloupe, Guernsey, Isle of Man, Iceland, Aland Islands, Faroe Islands, Jersey, Kosovo, North Macedonia, Mayotte, Moldova, Montenegro, Reunion, Serbia, Svalbard and Jan Mayen, Turkey.

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USA

INTERNATIONAL EXPRESS 5-10 DAYS - $8,95 | FREE > $120

• *HAWAII ---> INTERNATIONAL EXPRESS 5-10 DAYS - $10 | FREE > $130
• Due to recent changes in U.S. customs regulations, starting April 5, 2025, new import requirements apply to orders shipped from abroad. Please read this carefully to avoid unexpected issues during the purchase process or delivery delays.
  You may be required to provide your Social Security Number (SSN) during customs clearance. This is mandatory under U.S. customs regulations. If the SSN is not provided, your package may be held or returned.
  Additionally, all orders with a value exceeding $800 USD must now go through a Formal Entry Process, which may involve additional documentation and customs fees.
  How does this affect you?
  You will be notified before completing your payment if your order is subject to these requirements.
  We recommend splitting your order into smaller shipments if the total value exceeds $800 USD.

CANADA

INTERNATIONAL EXPRESS 5-10 DAYS - $9.95 CAD | FREE > $150 CAD

CENTRAL & SOUTH AMERICA / PUERTO RICO

INTERNATIONAL EXPRESS 5-10 DAYS - $9.95 | FREE > $120

• *Antigua y Barbuda, Argentina, Bahamas, Barbados, Bolivia, Brasil, Islas Caimán, Chile, Colombia, Costa Rica, Dominica, República Dominicana, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Martinica, México, Nicaragua, Perú, San Bartolomé, San Cristóbal y Nieves, Santa Lucía, San Vicente y las Granadinas, Trinidad y Tobago, Islas Turcas y Caicos, Uruguay, Venezuela, Islas Vírgenes Británicas, Haití, Estados Unidos (Puerto Rico), Sudáfrica, Anguila, Belice, Curazao, Guayana Francesa, Granada, Montserrat, Panamá, Paraguay, San Martín, Sint Maarten, Surinam.

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AUSTRALIA

INTERNATIONAL EXPRESS 5-10 DAYS - $25 AUD | FREE > $190 AUD

NEW ZEALAND

INTERNATIONAL EXPRESS 5-10 DAYS - 25 $ NZD | FREE > 190 $ NZD

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ISRAEL

INTERNATIONAL EXPRESS 3-5 DAYS - 40,00 ₪ ILS | FREE > 600,00 ₪ ILS

SOUTH KOREA

INTERNATIONAL EXPRESS 5-10 DAYS - 8.750 ₩ KRW | FREE > 175.000 ₩ KRW

JAPAN

INTERNATIONAL EXPRESS 5-10 DAYS - 950 ¥ JPY | FREE > 19.500 ¥ JPY

SINGAPORE

INTERNATIONAL EXPRESS 5-10 DAYS - 15,00 $ SGD | FREE > 215,00 $ SGD

CHINA / MACAO / HONG KONG

INTERNATIONAL EXPRESS 5-10 DAYS - 75 ¥ CNY | FREE > 1150 ¥ CNY

REST OF ASIA**

INTERNATIONAL EXPRESS 5-10 DAYS - 9,95€  | FREE > 150€

• *Cambodia, Laos, Philippines, Taiwan, Thailand, Timor-Leste, Vietnam, Indonesia, Malaysia, Saudi Arabia, Bangladesh, Bahrain, Brunei, Bhutan, Qatar, United Arab Emirates, India, Israel, Jordan, Kuwait, Lebanon, Nepal, Oman, Pakistan, Sri Lanka, Palestinian Territories, Algeria, Egypt, Libya, Morocco, Tunisia, Armenia, Georgia, Azerbaijan.

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SOUTH AFRICA

INTERNATIONAL EXPRESS 5-10 DAYS - 9,95€  | FREE > 150€

AFRICA / REST OF THE WORLD****

INTERNATIONAL EXPRESS 5-10 DAYS - 9,95€  | FREE > 150€

• ***Afghanistan, Iraq, Christmas Island, Cocos Islands, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Myanmar (Burma), Russia, Tajikistan, British Indian Ocean Territory, Turkmenistan, Uzbekistan, Yemen, Angola, Benin, Botswana, Burkina Faso, Burundi , Cape Verde, Cameroon, Chad, Comoros, Congo, Côte d'Ivoire, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, Guinea-Bissau, Ascension Island, Kenya, Lesotho, Liberia, Madagascar , Malawi, Mali, Mauritius, Mauritania, Mozambique, Namibia, Niger, Nigeria, Central African Republic, Democratic Republic of the Congo, Rwanda, Western Sahara, Saint Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Sudan of the South, Tanzania, Togo, Tristan da Cunha, Uganda, Djibouti, Zambia, Zimbabwe, Bermuda, US Minor Outlying Islands, Saint Pierre and Miquelon, Caribbean Netherlands, Guyana, Falkland Islands, Fiji, Norfolk Island, Cook Islands , Pitcairn Islands, Solomon Islands, Kiribati, Nauru, Niue, New Caledonia, Papua New Guinea, French Polynesia, Samoa, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, South Georgia and the South Sandwich Islands, French Southern Territories.

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At all times Cold Culture will work to offer the best service in terms of international shipments, however, it may happen that for some reason or cause beyond our control, an order may be canceled, in which case Cold Culture will communicate it within a period not exceeding 24H working accompanied by a refund in the method of payment used by the customer for the purchase.