Yes, we ship all over the world! Plus, we offer free shipping everywhere (please check conditions).
Shipping costs will be added at checkout.
Please check our Shipping Policy page for further info.
It depends on where you order from:
- Spain, Portugal & Andorra: 24/48 working hours
- Rest of Europe: 2-5 working days
- UK: 2-5 days working days
- USA & Canada: 5-10 days working days
- Central & South America: 5-10 days working days
- Australia & Asia: 5-10 days working days
- Rest of the world: 5-10 days working days
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Every time we ship an order you receive an email with the tracking number and link.
Please look for it and check the status of the shipment.
If It's not moving or has an unusual status, please contact firstname.lastname@example.org and we will be happy to help you.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Take a look at our Return & Exchange Policy page and follow the step-by-step guide.
There's a size chart on every product page.
If It's your first order, we strongly suggest to measure your garments and make sure the size you get is the closest to that.
This way you will ensure that the fitting is perfect.
We work really hard to make sure all our products meet the highest quality standards.
As we sell thousands of units on a daily basis, It's difficult for us to detect all damaged products.
But you don't need to worry. If you receive a defective item please contact with email@example.com and explain your situation. Make sure to upload photos of the defects and write your order number.
We accept Visa, Mastercard, Amex, Shop Pay, Bizum, Apple Pay, Google Pay, Paypal and some other local payment systems.
Sadly, no. Due to Shopify's discount system capabilities, orders are limited to 1 discount each.
If you are lucky enough to have a discount code, use It ASAP! We don't do discounts (Only on Black Friday).
When you place an order, our warehouse gets notified and starts the picking process.
Unfortunately we are unable to accept cancellations due to the high volume we have.
If you have bought by accident, please go to our Returns & Exchanges Page and follow the steps.
When you place an order our system always sends a confirmation email.
Make sure to check your spam/promotions inbox.
RETURNS AND REFUNDS
Items purchased from COLD CULTURE must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 14 days of receipt of shipment, in order to receive a refund.
EXTENDED RETURN POLICY:
*Orders placed between November 18th and January 6th will have 60 days for returns.
SPAIN & PORTUGAL ( IBERIAN PENINSULA )
For exchanges and returns of orders with destination Spain, please access the following link: Returns and exchanges portal. Returns and exchanges are delivered to a pick up point. Returns cost €4,90 and exchanges cost €2,95.
In the case of store-bought returns, if you have paid using a credit/debit card or cash, the full refund will be made in our Cold Culture Madrid Store (Colón, 4) as long as the online purchase confirmation email is presented with the corresponding order number or a copy of the dataphone of having purchased in person.
In the case of requesting a change, it is possible depending on the stock in the store. If the product you are exchanging your order for is more expensive than the original price, you can pay the difference. In the same way, we will refund the difference if the exchange price is lower than the return price.
You have a period of 30 days from the day the purchase is shipped to make changes or returns in store, as long as the conditions of our exchange policy are met.
EUROPEAN UNION & REST
For exchanges and returns of orders with destination Spain, please access the following link: Returns and exchanges portal. Returns and exchanges are delivered through a delivery point. Returns cost €4,90 and exchanges cost €2,95.
The refund will be processed through the original payment method used in the purchase within 5-10 working days after the item arrives at our warehouse. During collection launches and holiday campaigns, Black Friday or other periods of high courier density, return processing time may vary slightly.
No, we’re sorry but, you can’t return or exchange your order on our website if you made your purchase in a store.
Yes, you can return your order placed online at our Cold Culture Madrid store (Colón, 4). From the moment your order is shipped, you can go to one of our stores and return or exchange the product.
It is necessary to present the online purchase confirmation email in the store to be able to make the refund and to be able to accept the return. We don’t refund the shipping cost, and the refund will be returned to the same payment method that was used at the time of purchase, within a period of 3 to 5 days, depending on the bank.
Items must be in the same condition in which they were received.
We work very hard in order for our garments to be the highest quality and without any defects. But even for us, it's hard to have everything under control. However, if you have a concern about a faulty or damaged item, request it through this form attaching images.
All items we sell are guaranteed against manufacturing defects. Defective products may be subject to inspection prior to a refund or exchange. This may entail returning the product to our Returns Center for inspection.
Underwear is not in our exchange and return policy, so it cannot be exchanged or returned.
Cold Culture Gift Card is not included in our return policy, so we do not accept its return.
Our goal is for you to be 100% satisfied with your purchase. Any incident or question about our exchange and return policy can contact us at firstname.lastname@example.org
If you have any other questions or comments please fill the form and we will be happy to help.